Broadband down, or just your router having a moment? Use the links below to check the official network status pages for the UK's major broadband ISPs. All major UK ISPs have service status pages, even if they're tucked away. These pages show current outages, service faults, maintenance work, and other known network problems, although some providers make them easier to find than others.
(Note: UW, Cuckoo, and Freeola don't appear to have a dedicated public status page, or direct customers to an app or account area instead.)
Broadband down? Next steps
When your broadband drops, checking your provider's service status page is a good first step, but it's not the whole picture. UK Internet downtime can be local or regional, it can be provider-wide, or it can be caused by planned maintenance. It's always worth checking your ISP's status page plus a wider outage tracker before resetting equipment (or booking an engineer).
If your connection is down for more than a short time, you might also be entitled to UK broadband outage compensation. Ofcom's automatic compensation scheme covers residential fixed broadband and landline customers (with participating providers). It includes delayed repairs after loss of service, missed engineer appointments and delays to the start of a new service. Usually, you'll want to report the fault to your provider first, then keep a record of when the outage started, when you reported it and when service was restored. Compensation is meant to be automatic for signed-up providers, but it's still worth checking your bill or account if the credit doesn't appear.
The UK's major broadband ISPs include BT, EE, Plusnet, Sky, Virgin Media, TalkTalk, Vodafone, NOW Broadband, Hyperoptic, Zen and a growing number of independent full-fibre networks. Ofcom's Connected Nations reports are a useful place to track the bigger picture on UK broadband coverage, full-fibre availability and network rollout. Although Internet downtime, outages, and service disruptions are frustrating, the UK has fairly reliable infrastructure compared to many countries, and British service providers across England, Wales, Scotland and Northern Ireland work hard to keep the country connected. But when things do go wrong, keep your ISP's service status page in mind and know your rights when it comes to compensation for longer-term outages.
